Spire Recovery Solutions proudly announces our A+ rating from the Better Business Bureau! Since Spire Recovery Solutions (SRS) was founded, we’ve dedicated ourselves to empowering consumers and helping them take more control over their financial futures. We care about our consumers’ experiences with our team and strive to make every engagement a positive one.
Providing Open Communication
By providing open communication and exceptional customer service, Spire Recovery Solutions helps consumers understand their options, find an acceptable solution, and resolve outstanding accounts. We encourage our consumers to share their experiences of working with our team.
“We are honored to earn the A+ rating from the Better Business Bureau as it reflects our dedication to being responsive and resolving complaints promptly,” says Joseph Torriere, Managing Partner . “This recognition demonstrates Spire Recovery Solutions’ commitment to delivering high-quality customer service in every consumer interaction.
Committed to Resolving Consumer Concerns
The Better Business Bureau uses a weighted scoring scale of 13 factors to assign a letter grade of A+ through F to companies. These factors include complaint volume, unanswered complaints, unresolved complaints, failure to address complaint patterns, type of business, time in business, transparent business practices, government action, and more. We know that there are many reasons a person can fall into debt and we understand that debt resolution can be a stressful process. Our team has responded to and resolved each of the complaints left for us on the Better Business Bureau website. Our A+ rating proves our willingness to interact with our consumers and resolve any issues.
“The Spire Recovery Solutions staff participates in regular training to ensure that we maintain compliance and treat each consumer with dignity and respect while providing positive and compassionate encounters throughout the entire experience,” continues Torriere. “We work diligently to handle our consumers’ needs and resolve complaints successfully. Our clients can be assured that we work hard to build good relationships with our consumers and we are fully committed to the highest level of business ethics and consumer satisfaction.”
Contact Our Compliance Team
At Spire Recovery Solutions, all of our collection activities follow the Fair Debt Collection Practices Act (FDCPA) and other applicable rules and laws associated with the debt collection business. If you have a concern or would like to share your experience with our compliance team, please call our Chief Compliance Officer, Clifton Gibson, at (855) 254-4651 or email [email protected]. Our team looks forward to assisting you and promptly resolving your concern or complaint.
About Better Business Bureau
Founded in 1912, the Better Business Bureau is a private, nonprofit organization that strives to promote an ethical marketplace where buyers and sellers trust each other. By instilling consumer confidence and advancing a trustworthy marketplace for businesses in the United States, the BBB builds trust between consumers and businesses by solving problems in the marketplace. It offers free business reviews, complaint resolution services, and many other programs and services.
About Spire Recovery Solutions
Spire Recovery Solutions is a professional, nationally licensed full-service debt collection agency that assists creditors in the recovery of outstanding balances while providing consumers with exceptional customer service. The Company’s customized processes and state of the art technology provide the transparency and compliance that clients and consumers trust and rely on while working together toward account resolution. Spire Recovery Solutions is headquartered in Lockport, NY.