FAQ2020-08-28T13:28:29-04:00

Spire Recovery Solutions FAQ

Do you have questions about Spire Recovery Solutions? Get answers to our most commonly asked questions in our FAQ. If you are unable to find the information you are seeking, please call 844-978-0072 and one of our representatives will be happy to assist you.

Who Is Spire Recovery Solutions?2020-08-28T14:23:38-04:00

Spire Recovery Solutions is a nationally licensed full-service debt collection agency located in Lockport, NY. We provide professional debt collection services to creditors within the receivables industry. Our company’s customized processes and state-of-the-art technology deliver the transparency and compliance that our clients trust while providing a positive experience for consumers. Learn more about us through our company YouTube channel.

Were You Contacted by Spire Recovery?2020-08-28T14:23:56-04:00

If you have received a call from Spire, it may be an attempt to contact you regarding an outstanding debt. We work on behalf of creditors to recover funds from past-due accounts. We adhere to the Fair Debt Collections Practices Act (FDCPA) and other regulations that govern the collections industry. While we are limited in the information we can leave on voicemail, we encourage you to contact us and speak with a member of the Spire Recovery team at 844-978-0072 for more information. Once we verify your identity, we will be happy to assist you by discussing options for resolving your account.

Can I Speak With a Representative?2020-08-28T14:24:03-04:00

If you have questions about your account, would like to discuss payment plan options, or would like assistance with making a payment, please contact us. You can call our team at 844-978-0072 or email our team at [email protected]. Our hours of operation are Monday through Thursday, 9am-6pm, and Friday 9am-2pm.

How Do I Make A Payment?2020-08-27T12:32:16-04:00

We offer consumers three convenient ways to make payments on their accounts. Consumers can make a payment through our secure online payment portal, over the phone with a representative, and by mail. Consumers can watch our YouTube video on How to Make a Payment for more information.

Make a payment through our secure online payment portal using your Visa, Mastercard, American Express, or Discover.

To discuss options for resolving your account or to make a payment over the phone with a member of our team, please call 844-978-0072. Our team of professional representatives are available to assist you Monday through Thursday, 9am-6pm, and Friday 9am-2pm.

Payments can also be mailed directly to our office. We accept payments by mail in the form of check or money order. Please do not mail cash and be sure to include your account number with your payment.

Spire Recovery Solutions
330 South Transit Road
Lockport, NY 14094

How Does Spire Address Consumer Concerns?2020-08-27T12:33:39-04:00

We understand that consumers may have concerns while resolving their accounts. If you have a concern or a complaint, we encourage you to contact our compliance team directly. Our Chief Compliance Officer, Clifton Gibson, can be reached by phone at (855) 254-4651 or through email at [email protected]. Our team is committed to resolving concerns promptly and our A+ by the Better Business Bureau proves our willingness to interact with our consumers and resolve any issues.

Our team is committed to working together with consumers to achieve amicable resolutions to outstanding account balances. We care about our consumers’ experiences with our team and strive to make every engagement a positive one. Through open communication and exceptional customer service, we help consumers understand their options, find an acceptable solution, and resolve outstanding accounts. We encourage our consumers to contact us and share their experiences of working with our team.

Is Spire Recovery Solutions Hiring?2020-08-27T12:34:17-04:00

Based in Lockport, NY, Spire Recovery Solutions hires motivated and compassionate professionals in the Buffalo area. We post current openings through our official job postings on Indeed. Get more information about our company, read unbiased reviews from current employees, and apply today.

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