FAQs

Spire Recovery Solutions is a full-service debt collection agency that provides professional debt collection services to creditors within the receivables industry. Our company’s customized processes and state-of-the-art technology deliver the transparency and compliance that our clients trust while providing a positive experience for consumers. Learn more about us through our company YouTube channel.

We encourage consumers to contact us directly regarding credit bureau reporting or removal inquiries. Credit reporting policies vary by creditor and other factors. All credit reporting is governed by the Fair Credit Reporting Act.

No, Spire Recovery Solutions does not sue consumers. We are a collection agency that works with consumers to amicably resolve past-due balances on behalf of creditors. In certain instances, when collection attempts are unsuccessful, creditors may sometimes pursue legal remedies. That’s why two-way communication is important. We encourage consumers who wish to arrange a payment

Spire Recovery Solutions accepts consumer disputes made verbally, electronically or through the mail.  Please email us and a representative will work with you.

Spire Recovery Solutions does not report to the credit reporting agencies; however, the owner of an account in our office may report the account to the credit reporting agencies. For more information about how your score would be affected, please contact one of the three credit reporting agencies (Equifax, Experian, TransUnion). We cannot speculate

Of course.  We are more than happy to provide you with an updated statement by contacting us here

Please login to your account through our Customer Portal in order to preview any payments that have been posted to your account.

You will need to set up a login in order to access your account information.  Please click on this link: Customer Portal to be brought to our consumer portal.  From there you will be able to set up a login and access your account to check the balance or make a payment. 

Yes! Spire Recovery Solutions clients will be able to contact our friendly, helpful Client Service team. Client Service can be contacted Monday through Friday 9:00 a.m. to 6:00 p.m. EST. Client Service is available via a toll-free phone number, chat on our website or email. Please see our Contact Us page  for more information.

Spire Recovery Solutions services a range of both consumer and commercial debts. Visit our services page to learn more about the debt collection services that Spire provides.