LOCKPORT, NY – Spire Recovery Solutions was built on the foundation of bringing creditors and consumers together for agreeable account resolution. As a respected collection agency, we have spent every year in operation working to build positive experiences for consumers through honest and transparent communication, all while achieving our clients’ financial goals.
One of the more unique ways we continue to put our best foot forward in the industry and with consumers is through our certification as a Certified Receivables Business with the Receivables Management Association International (RMAI). As one of our industry’s most respected trade organizations, RMAI built its certification program in 2013 to provide enhanced consumer protections through rigorous and uniform industry standards of best practice.
“The RMAI CRB tag is often cited as the ‘gold standard’ in our industry,” said Joseph Torriere, President of Spire Recovery Solutions. “Due to requirements that go above and beyond those required by law, the program is one of Spire’s proudest achievements and guiding stars as we continue to improve the consumer experience.”
Four Years of Certification
Spire was initially certified back in 2020. As members of RMAI and ACA International, the Spire team has always been actively involved in industry events, educational opportunities, and advocacy efforts. Spire strives to stay at the forefront of industry changes and trends to ensure high-quality, compliant services.
When the opportunity arose to further cement our commitment to consumers, clients, and the overall receivables industry, Spire jumped into the certification process with the confidence that we would complete the third-party audit without question. In 2023, as our certification period was coming to its end, we once again complied with every standard set forth by the RMAI board to ensure we remained compliant with the ever-evolving standards and regulations that govern our industry.
Certifications are only granted to businesses that comply with uniform and rigorous industry standards of best practices and pass an RMAI-conducted background check. The standards address core principles including account documentation, chain of title, consumer complaint and dispute resolution, statute of limitation compliance, vendor management, credit bureau reporting, resale, as well as other relevant operational procedures.
Certification Leads to Consumer Trust
These certifications serve as a testament to a company’s commitment to ethical practices, compliance with industry regulations, and the highest standards of professionalism. In an industry where trust is pivotal, the RMAI CRB certification process provides clients and consumers alike with confidence in the credibility and reliability of the organization they are dealing with.
One of the most underrated aspects of the CRB process is our ability to stay abreast of the constantly evolving regulatory landscape. Laws governing debt collection practices are subject to change, and staying compliant is not just a legal requirement but also a moral obligation. By investing in ongoing education and certification, Spire Recovery Solutions remains well-informed about the latest regulations, ensuring that our practices align with the highest legal and ethical standards.
Furthermore, certifications such as RMAI Certified Receivables Business certification serve as a mark of excellence within the industry. They signify a company’s commitment to professionalism, adherence to best practices, and dedication to continuous improvement. This commitment can lead to increased client trust, foster long-term relationships, and open doors to new business opportunities. Clients are more likely to partner with agencies that demonstrate a strong commitment to compliance and ethical conduct, making these certifications invaluable assets for the Spire team.
About Spire Recovery Solutions
Spire Recovery Solutions, LLC was founded by U.S. Veterans Joseph Torriere and Jacob Torriere. Spire is a professional, nationally licensed full-service debt collection agency that assists creditors in the recovery of outstanding balances while providing consumers with exceptional customer service. Spire Recovery Solutions uses customized processes and state-of-the-art technology to provide transparency and compliance that clients and consumers trust and rely on while working together toward account resolution.